Privacy Policy
Last modified January 13, 2022 with an effective date of January 13, 2022
This privacy policy ("Policy") informs you of practices when handling your
Information through the Services (both as defined below). In this Policy, "DoubleCheck", "Double Check", "we" or "us" refers to
DoubleCheck.
For the purpose of this Policy, "Information" means any information relating to
an identified or identifiable individual. This includes Information you provide or generated
when you use: (a) our apps, including DoubleCheck and (b) doublecheck.studio and any other
dedicated DoubleCheck websites. When you use the Services, you accept and understand we collect,
process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not use any of the Services. If you change
your mind in the future, you must stop using the Services and you may exercise your rights in
relation to your Information as set out in this Policy.
- Information we collect
We will collect and use the following Information about you:
- Information you provide to us
- Registration information : for example, when you create an account on
the Website, you may be asked to provide your name, job title, email, phone number, VAT ID,
a password and more
- Information collected via voluntary activities: for example, when you
communicate with us via email, or participate in surveys, we ask you to provide your email
address and any Information you choose to provide to allow us to assist you. The Information
we collect from you varies depending on the survey, but we typically ask you questions about
your interests and habits, your opinion about different products and services and what
you‘d like to be offered in the future. We also collect your ratings, opinions,
preferences, questions, pictures, and responses associated with that survey.
- Information we automatically collect or is generated about you when use the Services
- Identifiers, such as your IP address, device ID, and device information
(such as model, brand and operating system).
- Geolocation information, such as your GPS information when you use the
location reminder feature of the Services. Where required, we will obtain your consent prior
to collecting such information.
- Cookies: we use cookies and other similar technologies ("Cookies") to enhance your experience when using the Services. For more information about our
Cookies policy, see below How We Use Cookies and Similar Technologies section.
- Information you generate when using the Services: You may provide
Information as part of your use of the Services, including any information you provide when
sending messages through the Services. Also, if you choose to share and collaborate on a
task with your co-workers or friends, we will collect the email address of your co-workers
or friends.
Please make sure you have permission from your co-workers or friends before sharing Information
referring to your co-workers or friends with us.
Information regarding your use of the Services , such as app use
information, interactions with our team, and transaction records.
- Information received from third parties.
- Information we receive from third party platforms: when you register
through a third party account (such as Facebook or Google) or when you connect other apps to
our Services (such as Slack and Dropbox), we receive Information which may include your
username, email address, and profile picture.
- Information from platforms our Services relies on , such as for
transaction information and payment verification.
Children
Our Services are not targeted at children, and we do not knowingly collect Information from
children under the age of 13. If you learn that a child has provided us with Information in
violation of this Policy, please contact us as indicated below.
- How we use your personal information
We use your Information to: Provide you with the Services. We will
use your Information to perform our contractual obligation towards you to allow you to create an
account and use the Services. The Information we process when doing so includes your
registration information, information you provide to us when using the Services, identifiers,
information you generate when using the Services, and information regarding your use of the
Services such as transaction information. We also use your Information when you activate certain
features of the Services, such as your Geolocation information when you use the location
reminder feature. If you are a user of Double Check Pro, we will use your Payment Information
for payment processing purposes as well as sales tax collection and reporting as required by
law.
- Improve and monitor the Services. It is in our legitimate interests to
improve our Services for our customers. When doing so, we may collect information we
automatically collect or is generated about you when you use the Services, as well as
non-personal information about your device such as device manufacturer, model and operating
system, and the amount of free space on your device.
- Provide you with support and to respond to your requests or complaints. If you reach out to us for support, we will use your Information to respond to and
resolve your queries and complaints and facilitate support (e.g. retrieval of a forgotten
password). When doing so, we perform our contractual obligation towards you. The Information
we process when doing so includes your registration information, your identifiers, and any
other information about you collected via our customer support channels.
- Conduct analytics. It is in our legitimate interests to analyze the use
of, and any other interaction or interest in our Services. When doing so we will process
information we automatically collect or is generated about you when you use the Services to
create anonymized and aggregated data regarding your App usage.
- Send you newsletters about product news, tips and tricks, daily productivity reports that
may be of interest to you. We will send you emails with daily reports, opt-in newsletters with product news, and
tips and tricks to use our Services. When doing so, we process your registration information.
Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom
of each communication.
- Prevent fraud, defend Double Check against legal claims or disputes, enforce our terms and
to comply with our legal obligations. It is in our legitimate interest to protect our interests by (1) monitoring the use of
the Services to detect fraud or any other user behavior which prejudices the integrity of our
Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending
ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When
doing so, we will process the Information relevant in such a case, including information you
provide us, information we automatically collect about you, and information which is provided
to us by third parties.
- Conduct surveys. From time to time, we may ask you to participate in
surveys we conduct which are in our legitimate interest because they help us understand our
userbase and improve the Services. If you participate, we process your registration
information and any other information collected through the survey questions.
- How we use cookies and similar technologies
Cookies are small files of letters and numbers that we store on your browser or the hard drive
of your computer. They contain information that is transferred to your computer‘s hard
drive.
Our Services uses Cookies to collect information about your browsing activities and to
distinguish you from other users of our Services. This aids your experience when you use our
Services and also allows us to improve the functionality of our Services.
We use the following cookies:
- Strictly necessary cookies: Some cookies are strictly necessary to make
our Services available to you; for example, to perform your login functionality and for user
authentication and security. We cannot provide you with the Services without this type of
cookies.
- Functional cookies : These are used to recognize you when you return to
our Website. This enables us to personalize our content for you, greet you by name and
remember your preferences (for example, your choice of language or region).
- Analytical or performance cookies. We also use cookies for analytics purposes
in order to operate, maintain, and improve our Services. We use third party analytics
providers, including Google Analytics, to help us understand how users engage with the
Services. Google Analytics uses first-party cookies to track user interactions which helps
show how users use our Services. This information is used to compile reports and to help us
improve our Services. The reports disclose Website trends without identifying individual
visitors. You can opt out of Google Analytics without affecting how you visit our Website by
going to https://tools.google.com/dlpage/gaoptout or via Google‘s Ads settings.
You can block cookies by setting your internet browser to block some or all cookies. However, if
you use your browser settings to block all cookies (including essential cookies) you may not be
able to use our Services.
Except for essential cookies, all cookies will expire after maximum 2 years.
- Who we share your personal information with
We share your Information with selected third parties, including:
- Other users who will see your profile information and any other
information you choose to share with them through the Services.
- Vendors and service providers we rely on for the provision of the Services , for example:
- Cloud service providers who we rely on for data storage, including
Google Cloud who are based in the U.S.;
- Customer support solution providers , who help us manage and respond to
our customer questions and complaints.
- Analytics providers. We work with a number of analytics, segmentation and
mobile measurement service providers who help us understand our userbase. This includes Google
LLC, which is based in the U.S. You can learn about Google‘s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available
at https://tools.google.com/dlpage/gaoptout.
- Third Parties Service Integrations. When you connect third party apps to the
Apps, you authorize us to share designated information and data created and/or uploaded by you
to our server with these third party services of your choice on your behalf.
- Communications platform providers , who help us manage and send
newsletters to you in relation to the Services. This includes SendGrid, Mailgun and MailChimp
which are based in the U.S.
- Payment processors , such as Stripe or RevenueCat. This payment
processor is responsible for the processing of your Information, and may use your Information
for their own purposes in accordance with their privacy policies. More information is
available at https://stripe.com/gb/privacy for Stripe.
- Law enforcement agencies, public authorities or other judicial bodies and organisations. We disclose Information if we are legally required to do so, or if we have a good faith
belief that such use is reasonably necessary to comply with a legal obligation, process or
request; enforce our terms of service and other agreements, policies, and standards, including
investigation of any potential violation thereof; detect, prevent or otherwise address
security, fraud or technical issues; or protect the rights, property or safety of us, our
users, a third party or the public as required or permitted by law (including exchanging
information with other companies and organizations for the purposes of fraud protection).
- Change of corporate ownership. If we are involved in a merger,
acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may
disclose your Information as part of that transaction.
Although we have in place security measures to maintain the privacy and integrity of your
Information, the transmission of Information via the internet is not completely secure. We may
also take extra steps to protect your Information and minimize the Information we process.
Additionally, we are not responsible for how third party integration services may collect, use
or share the Information you send from the Apps. Please review the privacy policy of such third
party integration partners before connecting those services to the Apps.
- Where we store your information
Your Information will be processed by our employees and service providers in the U.S. We take
steps to ensure all transfers are protected by adequate safeguards, including the standard
contractual clauses approved by the European Commission.
- How long we store your information
Your Information is kept for as long as necessary to achieve the purposes set out above.
Generally, it is stored for as long as you are registered and using our Services, and then for
up to 6 years from the date you stop using the Services, or promptly following a valid erasure
request (see below _ Your Rights: Erasure _ section).
Some information we collect will be stored for longer where we have an overriding legitimate
interest to retain such information (for example, information on suspicious behavior of certain
users of our Services and transaction records).
When deleting Information, we will take measures to make the Information irrecoverable or
irreproducible, and electronic files which contain Information will be deleted permanently.
- Your rights
If you are based in the EEA, you have certain rights in relation to your Information. You will
find more information below on when which rights can apply. To exercise your rights, please
contact us at support@doublecheck.studio.
Please note that payment information and integrations are not available via our API. In the case
you want to obtain this information, please contact our support team by emailing support@doublecheck.studio . The right to access is not absolute. For example, we cannot reveal trade secrets, or give you
Information about other individuals.
- Erasure. You have the right to delete your account and erase your
Information and upon deleting your account, all your Information will be removed from our
production systems. Usually, only an encrypted copy of your Information will remain on our
backup archives for 90 days, although we reserve the right to retain some of your Information
where there are valid grounds for us to do so under data protection laws. For example, for the
defense of legal claims, respect freedom of expression, or where we have an overriding
legitimate interest to do so.
Note that where the Information is held by a third party data controller, such as a payment
processor, we will use reasonable steps to inform them of your request, but we recommend you
contact them directly in accordance with their own privacy policies to ensure your personal data
is erased.
- Objection. You may have the right to object to our processing of you
Information. This is the case where we process such Information on the basis of our legitimate
interests (see above under _ How we use your personal information _
section), or where the Information is used for direct marketing purposes. You may exercise
this right as follows:
- To stop receiving marketing newsletters: You may withdraw your consent through the
unsubscribe mechanism at the bottom of each communication.
- To stop our cookies being placed for either advertising or analytics purposes: please
change your device or browser settings.
- To object to all other processing based on our legitimate interests, please contact us at support@doublecheck.studio. Please note that we may have an overriding legitimate interest to keep processing your
Information, but we will let you know where this is the case.
Other rights
You also have the following rights:
- Portability. You have the right to receive a copy of Information we
process on the basis of consent or contract in a structured, commonly used and
machine-readable format, or to request that such Information is transferred to a third party.
- Correction. You have the right to correct any Information held about you that
is inaccurate.
- Restriction. You have a right in certain circumstances to stop us processing
Information other than for storage purposes.
- Contact & complaints
We welcome questions, comments and requests regarding this Policy.
If you wish to make a complaint about how we process your Information, please
contact us at support@doublecheck.studio and we
will endeavor to deal with your complaint as soon as possible. This is without prejudice to your
right to launch a claim with a data protection authority. You can also send an email to us
at support@doublecheck.studio
- Changes
If we make any material changes to this Policy, we will post the updated Policy here and notify
our users through the Services and/or newsletters. Please check this page frequently to see any
updates or changes to this Policy.